FAQs

You have questions? I have answers!  

COVID-19

Is the manufacturing of my garment affected by COVID-19?

Anke Wonder is not affected by COVID-19 and all items are manufactured as usual. Due to COVID-19 there might be shipping delays for inventory orders regarding fabric. The inventory shipment of the🎨 100% organic cotton sateen takes at the moment up to 14 days. All garments and accessories from Anke Wonder are shipped only with guaranteed shipment at the moment. 

All items are usually shipped with the USPS Postal service. At the moment, I am using the best guranteed shipping options depending on the size and location of your order.

Some garments in some sizes are currently not available due to high volumes. They will be back in stock in mid-October. Please subscribe to my Newsletter or write an email to info@ankewonder.com to get informed when they are back in stock. 


General


What size shall I get?


Please refer to my sizing chart for help in selecting which size to purchase which is located within each product page.
If you can´t find your size below or I am out of stock of your size, I would love to help you - please contact me at info@ankewonder.com. When you receive your garment and the size or fit is unsuitable, please follow the returns policy.

How should I care for my garment? 

Your Anke Wonder garment is pretty easy to care for and on each product page, you can find care instructions. I always pre-wash the fabric before making your garment. I generally suggest machine wash cool or warm on a gentle/delicate setting, using phosphate-free detergent. Machine dry on a low-temperature setting. Iron on the reverse side of the fabric. Do not dry clean 100% organic cotton. 

Can I see behind-the-scenes of how you make my garment?

Please keep an eye on my social media as I am always posting stories of what is going on! I am on Instagram, Facebook, Pinterest, and Youtube

Sustainability

Who makes my clothes?

At the moment all garments are made exclusively made by me in Milwaukee. To learn more about myself, please click here: Meet Anke

Where does my fabric come from?

I am using linen, organic cotton, GOTS certified organic cotton and “leftover fabric” and I carefully choose my suppliers. The organic cotton are sourced in India, China, South Korea, or Pakistan. To find out more about my sustainable approach, please click here: Sustainability

Where can I read more about your process of making the garment and sustainability?

All of my garments, accessories, and decors are handmade and all garments are Made-to-Order, allowing you to feel empowered, loved and cherished! You can read more about my sustainable mission and steps towards an eco-friendly lifestyle on my Home page, Sustainability page and Design/Manufacturing process page! 

Where can I read more about your wearable art and how you design your own fabrics?

I am designing also some of my fabrics by getting my own paintings printed on organic cotton. Please click here to read more about my textile designs: Fabric Design

 

Shipping and Payment Methods

Do you offer worldwide shipping?

Yes, Anke Wonder ships worldwide. If you are located outside of the USA, you might need to pay an import charge when your item gets deliverd. 

How long does it take to make my garment?

All garments are Made-to-Order and each outfit as a different estimated time until it will be shipped out. The reason is that I will order the fabric for most garments after your order and it might take over a week to receive the fabric.  You can find the estimated time on each product page. Accessories often ship in 1-2 business days. 

Can I track my garment?

Once your order has been dispatched you will receive an email where you will be able to track your order online.

 

What payment methods does Anke Wonder accept?

I accept major payment cards, namely MasterCard, Visa, and Discover. Anke Wonder also supports Google Pay and Apple Pay. 

Can I pay in my currency?

Yes, you can choose to select your currency in the footer menu at anytime. At the moment, you have the option to select Australian Dollar, Canadian Dollar, Euro, British Pounds, Mexican Peso and US Dollar. If you can´t find the currency you are looking for, please contact me under info@ankewonder.com and I will assist you. 

Returns

What is your return policy?

Because all garments are handmade especially for you, I can only accept returns of products in their original condition within 10 days of delivery. I offer returns if your garment absolutely doesn´t fit, has been damaged in transit, or the garment suffers from a manufacturing defect. Please read my entire Return Policy on your checkout page. Please notify me with the reasons for your return under info@ankewonder.com

I have a question that is not answered on this page, how can I contact you?

You can write me an email to info@ankewonder.com or message me in the messenger box on the website. You can also write me on my social media accounts and I will come back to you as soon as possible.